Employee Highlight: Cloud Services Manager Brandi Brooks

Brandi Brooks has been part of the Encore family since April 2013, and currently serves as our Cloud Services Manager. In this role, Brandi works with our CloudVoice users and other clients, using her professional listening superpowers to carefully consider each customer’s needs to deliver innovative best-fit solutions. Her favorite part of her job is surprising customers by exceeding their expectations. Brandi credits her drive for providing excellent customer experiences to her competitive streak. She loves sports, especially, football and basketball, and has recently started taking pottery classes. We’re very lucky to have her on our team!