Types of Personal Information We Collect
“Personal information” is any nonpublic information that can be used to identify an individual, including, name, email address, home address, or other identifying information. This Site collects personal information when you are involved with Encore delivering products/services, ask to be included in an e-mail or other mailing list, submit an entry for a sweepstakes or other promotion, request information on our products/services, or otherwise submit your personal information to Encore for any reason. The personal information we collect may include, but is not limited to your e-mail address, name, mailing address, and phone number.
Information We Receive from Third Parties
Use of Your Personal Information
Encore may use your personal information to:
Fulfill your requests for products and services;
Personalize your experience on our Site and promotional material;
Advise you of the latest product announcements, promotions or other information of possible interest to you;
Improve the quality of our Site, products and service to you;
Send you direct marketing information and survey materials; and
Administer and protect the Site.
Encore also shares personal information as indicated below.
Sharing and Disclosure of Your Personal Information
We may share your personal information with authorized third-party agents or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we would share your name and address with a shipping company. We provide such third parties with the personal information necessary to complete the requested service or transaction.
We may use your personal information to share information with you about our other products and services that we believe may interest you. In order to provide you such information, we may share your personal information with authorized third-party agents or contractors that we engage to assist us in promoting our products and services.
We may share your personal information with third parties when a legal obligation to do so arises, including in response to subpoenas, court orders, or other legal process. We also reserve the right to disclose your personal information to establish or exercise our legal rights or to defend against legal claims, including bringing legal action against someone who may be violating any agreement with us.
We may share personal information and any other additional information available to us with third parties in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties.
In the event Encore goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.
When you visit the Site, we (or our service providers) may send one or more “cookies” to collect information about how you use our Site. A cookie is a small data file that certain websites write to your computer hard drive when you visit. It uniquely identifies your browser which enables us to improve your experience by storing preferences and tracking trends, such as how you search.
If you prefer not to receive cookies while browsing our Site, you can set your browser to alert you before accepting cookies and refuse the cookie when alerted. You can also set your browser to refuse all cookies, however this may affect your experience on our Site.
Do Not Track Requests; Third Party Tracking
Unless your browser settings are configured to make your online activities and publicly available information about your online activities invisible to usage analytics tools, we do not presently have the capability to omit you from Site usage information we collect to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without any action on our part.
Third parties, other than our vendors (such as our cookie server), do not have authorization from us to track which websites you visited prior and after visiting our website. That said, we cannot control third party tracking and there may be some third party tracking that occurs without our knowledge or consent.
Ability to Remove Your Personal Information
At any time, you may request the removal of your personal information from marketing lists maintained by Encore by sending an e-mail to firstname.lastname@example.org or telephone (888) 983-6267. Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to requests for information you pose to us either through use of a Site or by other means), and will not preclude us from accessing and viewing your personal information in the course of maintaining and improving our Site and our services.
Please note that if you post self-identifying information to public forums, such as our blogs or EncoreTV, this information is public information.
Third Party Sites
Consent to Transfer Your Personal Information to the United States
The Site is operated in the United States and intended for users located in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Site or providing us with any information, you consent to this transfer and processing of your personal information in the United States.
Your California Privacy Rights
The Site is not intended for use by children in the United States under the age of 13, and we do not knowingly collect personal information from such children. If we learn that we have collected the personal information of such a child we will take steps to delete the information as soon as possible.
We may update our policy periodically. If we make revisions to the way we collect or use personal information, we may provide notice of those changes by either:
Announcing the change on the Site or
Questions or Concerns