Unified Communications & Collaboration

Unified communications is the convergence of all communications channels into and out of an organization, and the support of these channels by a robust and reliable IT infrastructure driving connectivity and collaboration. Unified communications is much more than simply moving voice from analog to digital. The goal is to blend and support all of the ways we communicate, with digital communications channels tapping into the IT infrastructure already in use for the storage and delivery of data.

Beginning with Voice Telephony
ETG is committed to helping bring together dispersed communications channels into a single unified platform and also bridge the gaps between the channels, making them easier for you to use and manage. Unified communications typically begins with voice telephony, which converts spoken voice communications into packets of data and routes those packets across a data network. Voice telephony solutions can tap into the same network and existing cabling used by computers and other devices to access data – provided the network has the backend infrastructure and bandwidth capacity required to support voice. Leveraging your network will help you better manage other communications channels, including e-mail, instant messaging, videoconferencing, etc.

Driving Cross-Communication Efficiency
ETG can provide intuitive tools for communications management and increased presence. This includes seamlessly integrating communications with real-time data pulled from calendar applications to enable the automatic updating of voice, messaging and other channels to reflect current status (i.e., out of the office, in a meeting, etc.) at any point in time. Presence display and other enhanced feature sets drive communications efficiency across multiple platforms, devices and systems, resulting in a comprehensive communications experience that is easy for users to command and control.

Facilitating Real-Time Interaction & Collaboration
There’s been an emergence in the rapid popularity of new tools for interactivity and collaboration. Organizations need tools that allow this to occur. Increased presence plays a role in collaboration, because it shows real-time availability (or lack thereof) among all communications channels. ETG can implement presence tools for you, as well as the deployment of videoconferencing, instant messaging, web-based collaboration, and other tools.

Improving Safety Communication
Effective communication is important all the time, but it’s never more vital than in the event of a safety or security incident. It’s imperative that your communications systems make it easy to reach emergency responders, and while any analog or digital phone system is capable of doing that, most modern unified communications solutions are capable of so much more than just facilitating a 911 call. ETG is in a unique position to help you implement safeguards in place that leverage unified communications for the purpose of physical security. Solutions may include tools that automatically issue notifications when a 911 call is initiated, enterprise-wide tools for distributing security or weather notifications, intuitive messaging and paging systems, etc.

When’s An Onsite Solution Right For You?
We have vast experience building on-premise unified communications solutions for public and private sector clients. But we also offer cloud-based, hosted solutions for those that require a robust and reliable telephony solution with little to no upfront investment. ETG’s CloudVoice solution, for example, reduces the equipment burden and infrastructure complexity by moving most of the technological requirements into the cloud. This includes managing the infrastructure, which is housed in our data centers, used to store and deliver your CloudVoice service. CloudVoice is available for a low initial setup and activation fee, followed by predictable and manageable monthly service fees for all-you-can-consume local and domestic long distance voice service. (And ask us about free handsets!) CloudVoice moves communications from a capital expense to an operational one, and it often costs 30 to 50% less than an onsite solution. Also, CloudVoice can be deployed in significantly less time, and new employee onboarding is quick and easy.