Managed Services & Support
Most of us have become heavily dependent on technology. Networks, computers, smartphones, tablets, software, and other technology-based tools enable us to communicate, collaborate, learn, conduct business, manage our day, and so much more. Because technology is closely tied into our ability to be productive, we rely on its constant availability and flawless operation.
This technology dependency means that any failure or downtime has the power to instantly derail our productivity. Unfortunately, no technology is ever completely immune to failure. Even the best technology on the market deployed by a highly experienced and ultra-diligent IT team can fail … and when it does, the question inevitably becomes, “How quickly can it be fixed?”
If this is the situation you’re currently facing and you need technical support now, please visit our Support Center to submit a support request and obtain assistance from a member of our team.
If it breaks, we can fix it
Encore Technology Group provides break-and-fix services any time you experience a technology failure. We’re committed to providing frustration-free technical support and getting you back up and running quickly. We support networks, computing devices, various types of software, and peripherals like printers, whiteboards and projectors. Our break-and-fix support is available on an as-needed basis, and we offer many levels of support, including phone, web-based and onsite. To keep costs manageable for you and help you prevent technology failure, we recommend our managed services, but we can also invoice support on a per-usage basis. Even if you’re not a current client or we didn’t deploy your technology for you, you can use our support services.
… but it’s better to prevent it from breaking
The break-and-fix model of support is a good fit for some organizations, but it’s a purely reactive approach to IT operations that can eventually consume more resources and coveted budget dollars than a proactive approach. Our extensive experience has shown us that it’s better to implement preventative measures that can help avoid technology failure altogether – rather than waiting for technology to fail and productivity to be impacted. Our managed services portfolio, which is rooted in proactive IT practices, is a comprehensive set of solutions for the monitoring, maintenance and support of all data, video and telephony systems. We use advanced network analytics tools to constantly monitor your network, devices, user activity, etc. These tools provide notification not only in the event of failure, but also imminent failure, so we can dispatch resources to fix the problem before it has the chance to escalate, or even occur in the first place.
We are your one-stop-shop
Our managed services offering is a comprehensive solution for the monitoring, maintenance and support of all data, video and telephony systems. As a managed services client, you’ll have access to our 24x7x365 help desk, which is staffed by experienced professionals for Tier 1 and Tier 2 support. In addition to remote monitoring technology used to monitor your network operations, we also provide remote support for users, with the ability to quickly answer questions and troubleshoot any hardware or software issues as they arise. Our team also provides support for deploying software and system updates, stocking and ordering new and replacement devices and peripherals, handling the logistics of all manufacturer return requirements, and much more. These services are available for all technologies and solutions offered in our diverse portfolio.
We help you do more with less
Managed services are a great way to do more with less and answer a strategic call for improving IT operations because they tap into the benefits of outsourcing. We offer a variety of managed services to meet your specific IT needs and goals. Our most popular managed services offering is outsourced IT management, whereby you outsource some or all of your day-to-day IT operations to us for an affordable and predictable fixed monthly cost. By passing us the torch, you’ll free up your internal team to focus on more strategic initiatives. Essentially, we become an extension of your IT team, enabling you to leverage the full extent of our team’s expertise without the overhead that would otherwise be required for you to staff a larger in-house team. We help you ensure network uptime, provide uninterrupted data security and accessibility for all users, deploy new hardware and software, handle users’ support requests, and more. You also benefit from our highly sophisticated tools, which are designed to keep the productivity engines running.
Think of us as your one-stop-shop
We’re always only a call or click away. As a managed services client, you’ll have access to our 24x7x365 help desk staffed by experienced professionals (who are all Encore employees) for Tier 1 and Tier 2 support. In addition to using remote monitoring tools to monitor and assess your network operations, we also provide remote support for users. We can quickly answer questions and troubleshoot hardware or software issues as they arise. Our team also provides support for deploying software and system updates, stocking and ordering new and replacement devices and peripherals, and handling the logistics of all manufacturer return requirements. These services are available for all technologies and solutions offered in our diverse portfolio.
Take the next step today!
Encore Technology Group helps educational institutions, government agencies and commercial enterprises access and manage data, engage stakeholders and measure results. Interested in learning more about managed services and support? Please contact us to schedule a consultation.