Cloud Voice


CloudVoice Feature Bundles

With so many calling features available, it can be confusing to know what features are needed for your voice services. CloudVoice makes it simple with prepackaged feature bundles that provide the features you need most with optional extended services. Know the features. Make the Call to Encore.

All the basic features you would expect from your VoIP service and more.

Bundled Features

100 minutes shared pool per lineCall Number DeliveryLast Number Redial
Advice of ChargeCalling Party CategoryMalicious Call Trace
AuthenticationCharge NumberPhysical Location
Basic Call LogsClient Call ControlPolycom Phone Services
Barge-in-ExemptCommunication Barring User-ControlPreferred Carrier User
Call Forwarding AlwaysConnected Line Identification PresentationService Scripts User
Call Forwarding BusyConnected Line Identification RetrictionThird-Party MWI Control
Call Forwarding No AnswerCustomer Originated TraceThird-Party Voice Mail Support
Call Forwarding Not ReachableExternal Calling Line ID DelieryThree-Way Calling
Call ReturnFlash Call HoldVoice Message User
Call TransferIntercept UserVoice Message User - Video
Call WaitingInternal Calling Line ID DeliverySMDI Message Desk
Call Line ID Delivery BlockingSpeed Dial 100
Call Name DeliverySpeed Dial 8
Call Name RetrievalZone Calling Restrictions

Group Features

Hunt Group
Series Completion

All the basic features plus unlimited calling and expanded features for the enhanced business needs.

Bundled FeaturesGroup Features
Unlimited Local and Long Distance CallingCall Park
Automatic CallbackCall Pickup
Anonymous Call RejectionGroup Paging
Call Me Now
Diversion Inhibitor
Do Not Disturb
Group Night Forwarding
Hoteling Guests
Speed Dial 100
Speed Dial 8

All the Essential features plus the features of a true enterprise communication platform

Bundled Features

Alternate NumbersHoteling Host
Busy Lamp FieldLocation-Based Calling Restrictions
Call Center MonitoringN-way Calling
Call Forward SelectivePre-alerting Announcement
Call NotifyPriority Alert
CloudVoice AnywherePush to Talk
ClouVoice MobileLinkSelective Call Acceptance
Custom Ringback UserSelective Call Rejection
Custom Ringback Users - VideoShared Call Appearance
Directed Call PickupShared Call Appearance 10+
Directed Call Pickup w/ Barge-inVirtual On-Net Enterprise Extensions
Directory Number Hunting
Group FeaturesMobility Features
Account/Authorization CodesCloudVoice Anywhere
Custom Ringback GroupCloudVoice MobileLink
Custom Ringback Group - VideoOutlook Integration
Enhanced Outgoing Calling PlanRemote Office
Instant Group CallSequential Ring
Music On HoldTwo-Stage Dialing

All the Enterprise features plus the features of a true UC platform.

Bundled Features
CloudVoice Communicator - Desktop
CloudVoice Communicator - Smartphone
CloudVoice Communicator - Tablet
CloudVoice Enhanced Mobility
Meet Me Conference (5 Users)

All the Enterprise and UC features plus the features of a true UC+ platform.

Bundled Features
Web Sharing

Optional Features that build on the Enterprise Feature Bundle

VoIP Auto AttendantVoIP Web ReceptionistVoIP Enhanced E911VoIP Assistant Enterprise
The flexible, powerful, front office tool that acts as an automated receptionistThe attendant console for receptionists or telephone attendants who manage and screen inbound callsThe enhanced E911 service provides important life safety features to any handsetThe telephony toolbar enables users to make and accept telephone calls and change telephone settings from within their web browser

Encore CloudVoice Handsets

With all the advancements in technology, why settle for the same old experience when it comes to one of the most valuable, office-productivity tools, the telephone? Shouldn’t today’s desk phone sound dramatically better than your mobile phone? Wouldn’t it be great to access video and applications with the swipe of a finger?

Polycom desktop solutions bring lifelike voice, video, and application communications to every user in your facility. Experience the ease of intuitive user interfaces. Benefit from cutting-edge voice and video technology. Access a wide selection of devices. Encore has designed Polycom Voice Desktop Solutions to improve productivity for mission-critical business interactions.

Polycom VVX 600

Polycom VVX 600

Premium Business Media phone delivering best-in-class desktop productivity for administrators.

  • Color capacitive touch LCD
  • 16 line appearances/speed dials
  • HD Voice on all audio paths
  • 2 x Ethernet upto GigE
  • “Green” – low power
  • Supports VVX Expansion Modules

Polycom VVX 500

Polycom VVX 500

Easy-to-use, performance business media phone that’s designed for knowledge workers.

  • Color capacitive touch LCD
  • 12 lines or speed dial keys
  • HD Voice on all audio paths
  • 2 x Ethernet upto GigE
  • “Green” – low power
  • Supports VVX Expansion Modules

Polycom VVX 400/410

Polycom VVX 400/410

Color mid-range Business Media phone for enhanced call handling.

  • Color graphical LCD
  • 12 lines or speed dial keys
  • HD Voice on all audio paths
  • 2 x Ethernet upto GigE (VVX410)
  • 4-way navigation cluster
  • Supports VVX Expansion Modules

Polycom VVX 300/310

Polycom VVX 300/310

Powerful entry-level Business Media phone for general call handling.

  • Grayscale graphical LCD
  • 6 lines or speed dial keys
  • HD Voice on all audio paths
  • 2 x Ethernet up to GigE (VVX310)
  • 4-way navigation cluster
  • Supports VVX Expansion Modules

Polycom VVX CEM

Polycom VVX CEM

For telephone attendants and other users who manage multiple simultaneous calls.

  • Color graphical LCD
  • 28 illuminated programmable keys
  • 3 Page View soft keys
  • Simple user interface
  • Advanced call handling
  • Expandable with modules

Polycom VVX 1500

Polycom VVX 1500

Unites voice, video conferencing and applications into a seamless communications experience.

  • A touch-based user interface
  • Videoconferencing
  • Simple and fast (one-touch) calls
  • An open application platform
  • Productivity applications
  • Designed for UC environments

Considering Hosted VoIP Communications?

Ready for Hosted VoIP? Businesses require an enterprise-class, network infrastructure to ensure high quality audio. Review these network infrastructure recommendations to ensure you are ready for Hosted VoIP because, the call must always go through.

Review the Network Infrastructure

What is required within your network infrastructure to ensure high quality calls:



The firewall protects your network from malicious Internet traffic. To facilitate VoIP communications your firewall should allow your VoIP handsets to access HTTP, HTTPS, and UDP traffic on your network.


The router manages traffic across your network and facilitates communications to VoIP handsets. Your VoIP handsets are network devices which require an enterprise class router with a high speed or broadband Internet connection.


The Ethernet switch provides end user device connectivity throughout the network. Ethernet switching capable of QoS, VLAN and PoE is recommended when connecting your VoIP handsets to ensure high quality calls.


Traffic Shaping

Traffic shaping allows IT Managers to proactively review how much bandwidth is available to each application or service. Adding traffic shaping will allow you to ensure high quality calls.

Cabling and Wiring

Cabling and wiring is often overlooked. However, it is the backbone of every connection within your infrastructure and is critical to ensuring high quality audio. This infrastructure needs to be compliant to modern standards and provide sufficient connectivity to where you wish to provide VoIP handset connectivity.

Internet Connectivity

What one needs from the Internet connection to ensure high quality calls:

Internet Service Provider

Each high-quality VoIP call requires a high speed or broadband Internet connection to make or receive calls. Your Internet Service Provider may throttle the amount of bandwidth based upon the service type. Contact your Internet Service Provider for information about your existing Internet connection.


Each high-quality VoIP call requires approximately 100kbps of Internet bandwidth. For example; with a standard T1 connection (1.5 Mbs.), one makes up to 15 concurrent calls at any given time. In many cases both the computers and VoIP handsets share bandwidth, resulting in a reduced amount of concurrent calls that are possible on the network.

Dedicated Internet Connection

Businesses can elect to provide dedicated Internet service to facilitate VoIP communications. With a dedicated Internet service one can ensure the available bandwidth required for the environment to consistently provide high quality calls.

Connectivity Quality

What one needs from the Internet connection to ensure high quality calls:


Jitter is one of the most frequent problems in VoIP communications. High levels of jitter can result in bad call quality and long delays. Jitter occurs when latency jumps or spikes regularly beyond 20ms.


Latency is the time between the moment a voice packet is transmitted and the moment it reaches its destination. Latency leads to delay and echo and is often the result of slow network links. Latency between your VoIP handset and our data centers should be less that 100ms; anything above may result in low quality calls.

Packet Loss

Packet Loss can occur for a variety of reasons including link failure, high levels of congestion that lead to buffer overflow in routers, Random Early Detection (RED), Ethernet problems, and the occasional misrouted packet. Packet loss greater than 1% may result in low quality calls or dropped calls.

Considering Hosted VoIP Communications?

Ready for Hosted VoIP? Businesses require an enterprise-class, network infrastructure to ensure high quality audio. Review these network infrastructure recommendations to ensure you are ready for Hosted VoIP because, the call must always go through.

Other Considerations

Often overlooked, these non-technology considerations can impact a successful Hosted VoIP implementation.


Handset Selection

Encore CloudVoice provides compatibility with many of the leading VoIP handset manufactures; but features may vary dependent upon hardware. To ensure full feature availability, choose from the Encore CloudVoice recommended VoIP handsets.

Handset Deployment

You have selected a VoIP handset and are ready to provide service. Consider what may be required for the physical deployment of the VoIP handsets… Encore Technology Group provides handset deployment.

End User Training

The primary source of frustration related to a successful VoIP project is the lack of end user training. If the end user does not understand the basic features, enterprise communication fails. With appropriate end user training you users will be empowered to communicate with voice.


Handset Location

Where will these handsets go? Of course they are distributed to the end-user, but what limitations does their environment present; connectivity, power or placement and the associated distance to each?

Managing Change

Implementing a new VoIP communications system is no small task. End users of every category may find objection and resist. Overcome objection with prescriptive internal marketing focused on the features and benefits of their voice communications.

Service and Support

No matter the investment, entering VoIP communications alone often leads to failed VoIP implementations. Do not go alone… go with a leader in VoIP communications, Encore Technology Group. With administrative support provided 24×7 by a recognized leader in Unified Communications, rest assured you will observe the high quality calls you expect for each user of your system.

Handset Warranty

What happens when a VoIP handset fails? VoIP handsets are devices on the network and cannot only provide functionality they can cause detriment to your network infrastructure. VoIP handset warranties provide piece of mind when you need to replace these devices.

Administrative Training

Every voice service implementation requires administrative management. While VoIP reduces the burden placed on the management of moves, adds and changes, local decisions and requirements for VoIP services requires administrative oversight; with administrative training local decisions and requirements can be applied.

And There Is More...

mplementing a successful VoIP project can be overwhelming. Turn to a leader in Unified Communications to review your specific requirements… contact Encore Cloud Services and our professionals to assist you.